Q + A
Where are we located and where will we go? We are located in East Patchogue, NY on the south shore of Long Island. We provide rentals to all of Long Island. There is a delivery fee dependent on order quantity and distance. There is no self pick-up for rentals at this time. Please contact us to discuss and receive a delivery estimate.
How long can I keep rental items? Rentals may be kept for 3 days to accommodate setup and breakdown at your venue/location. We can more than likely adjust this time frame if a longer rental period is needed, just ask!
What is your payment policy? Once you have decided on the items you would like to rent, we will send you a proposal detailing the items, pricing and policies. A 50% non-refundable deposit is required upon approval of the proposal and the balance will be due upon delivery. A credit card will also be held on file for any damages.
What happens if items are damaged or lost? There is a fee of twice the rental price if items are damaged beyond repair or lost. We will discuss any damages with you after your event and before charging the credit card on file.
Will dishware, flatware + stemware be ready to use upon delivery? Yes, food and drink rentals will arrive clean and ready to use. We ask that these items be hand washed/rinsed and dried before pick-up. Please do not put china dishware in the dishwasher.