Q + A
Where are we located and where will we go? We are located in East Patchogue, NY on the south shore of Long Island. We provide rentals to all of Long Island. There is a delivery fee dependent on order quantity and distance. There may be self pick-up available for certain rentals. Please contact us to discuss and receive a delivery estimate.
How long can I keep rental items? Rentals may be kept for 3 days to accommodate setup + breakdown at your venue/location. We can more than likely adjust this time frame if a longer rental period is needed or if your venue requires same day setup + breakdown, just ask!
Do you have an order minimum? Yes, we do have an order minimum of $250 (excluding delivery/styling fees).
What is your payment policy? Once you have decided on the items you would like to rent, we will send you a rental quote + agreement detailing the items, pricing + policies. A 50% non-refundable deposit is required upon approval of the rental quote + the balance will be due by the week prior to the event or in cash the day of delivery. A credit card will also be held on file for any damages.
What happens if items are damaged or lost? If items are damaged within reasonable repair, a fee will be charged for the repair dependent on damage. If items are damaged beyond repair or lost, a fee of twice the rental price will be charged. We will discuss any damages with you after your event and before charging the credit card on file.
Will dishware, flatware + stemware be ready to use upon delivery? Yes, food and drink rentals will arrive clean and ready to use. We ask that these items be hand washed/rinsed and dried before pick-up. Please do not put china dishware in the dishwasher.